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Frequently Asked Questions

  How long does delivery take?
Our deliveries take 4-12 or 8-26 working days, depending on where your order is shipped from and where it is going to.Delivery times are shown on every product page, in your cart and during checkout.
  How much does delivery cost?
All products come with free shipping Australia wide.
  Can I trace my parcel online?
Yes, all our parcels are shipped with online tracking and signature required. You will be able to trace your delivery online from the time it leaves our warehouse until it reaches your door.
  What if my parcel is lost or damaged?
In those rare cases please contact our customer service team and they will assist you with getting a replacement or a refund.
  Where will my order be shipped from?
We operate multiple warehouses in Australia, New Zealand, USA, China and UK. Your order will be shipped from the closest location where stock is available.
  Can I return my purchase?
Yes, most orders qualify for our return program. Please view the returns page or contact customer support for more information. Some categories such as lingerie have return restrictions. Our customer service team will be able to provide all relevant details.
  What about product warranty?
All products come with their original factory warranty. Duration varies depending on manufacturer and product category.Please contact our customer support team to get additional information.
  Are all items on your site in stock?
Yes, all products offered on Zoxoro are in stock and ready to ship from one of our warehouses.
Have questions? Contact our customer support team.